Shipping policy

APEX MAG™ Shipping & Delivery Policy

Last Updated: August 2026

At Apex Mag, we want to ensure your shopping experience is as simple and seamless as possible. That is why we offer Free Nationwide Shipping on every order, no minimum purchase required!

Please review our complete shipping policy below for details on delivery times, order processing, and tracking.

1. Shipping Rates & Delivery Estimates

  • Nationwide Shipping: FREE on all orders.

  • Estimated Delivery Time: 8 to 11 business days from the dispatch date.

(Note: Business days do not include weekends or public holidays.)

2. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

3. Order Tracking

Once your package has been shipped, you will receive an email with a unique tracking number and link to track your order in real time.

Please allow 24 to 48 hours for tracking information to update once your shipping confirmation email has been sent.

4. Delivery Address Details

Please ensure that your shipping address is entered accurately and completely at checkout. Apex Mag is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your address, please contact us immediately at apexmaggear@gmail.com within 12 hours of placing your order so we can attempt to update it before dispatch.

5. Delays & Unforeseen Events

While we make every effort to deliver your order within the estimated 8–11 business days, occasional delays may occur due to high shipping volumes, courier delays, customs clearance, or adverse weather conditions. We appreciate your patience during these rare occurrences.

6. Damaged, Lost, or Stolen Packages

If your order arrives damaged, or if your tracking status shows as "Delivered" but you have not received your package:

  1. Double-check your delivery address and check with neighbors or local package holding areas.

  2. Contact our support team within 7 days of the delivery status update at apexmaggear@gmail.com. Please include your Order Number and photos of the damage (if applicable), and we will gladly assist you.

7. Contact Us

If you have any questions or concerns regarding the delivery of your order, please reach out to our customer service team:

  • Email: apexmaggear@gmail.com

  • Support Hours: Monday – Friday, 09:00 – 17:00