Refund policy

APEX MAGâ„¢ Refund & Return Policy

Last Updated: August 2026

At APEX MAGâ„¢, we build precision-engineered gear designed to perform without compromise. Every mount is covered by our 30-Day Risk-Free Trial. If your product does not meet your expectations in quality, fit, or performance, we will make it right.

30-Day Money-Back Guarantee

You have 30 days from the date your package is delivered to test your APEX MAGâ„¢ product during your workouts. If you are not satisfied, you may return it for a full refund or exchange.

To be eligible for a return:

  • The item must be returned in its original condition with all included components and packaging.

  • Proof of purchase (order number or email address used at checkout) is required.

How to Initiate a Return

  1. Submit a Request: Contact our support team at apexmaggear@gmail.com with your order number (#AM-XXXX) and the reason for your return.

  2. Receive Authorization: Once approved, our team will send you a Return Merchandise Authorization (RMA) along with the return shipping address.

  3. Pack & Ship: Securely package your item to prevent damage during transit.

Return Shipping Costs

  • Defective or Damaged Items: If your item arrives damaged, defective, or incorrect, APEX MAGâ„¢ will cover 100% of the return courier fees or arrange a doorstep collection at no cost to you.

  • Change of Mind / Standard Returns: For standard returns under our 30-Day Trial, the customer is responsible for the return courier delivery fee to our distribution center.

Refund Processing

  • Once your return is received and inspected at our warehouse, we will notify you via email regarding the approval of your refund.

  • Approved refunds are processed immediately back to your original payment method (Credit/Debit Card or Instant EFT via PayFast/Ozow).

  • Please allow 5–7 business days for the credit to reflect in your account, depending on your financial institution.

Damaged or Defective Gear

We stand behind the strength of our N52 dual-magnetic hardware. If your product exhibits a manufacturing defect or structural failure upon arrival, notify us within 48 hours of delivery at apexmaggear@gmail.com with photos or video of the issue for a fast-tracked, free replacement.